Innovation Networks provides web hosting services. Innovation Networks reserves the right to suspend or cancel a customer's access to any or all services provided by Innovation Networks when Innovation Networks decides that the account has been inappropriately used. Your statutory rights are not affected by these Terms and Conditions.

• We will respond to all complaints within five working days - Although usually response is much quicker. All complaints will remain confidential and be treated fairly - We will handle all complaints effectively, keep you well informed of progress and resolve your complaint within 14 days. If you are unhappy with any service provided by Innovation Networks, please contact us immediately either by phone or email on support@innovation-networks.com.
•  Innovation Networks will for no reason host any pornographic, racist, or harmful material on its servers. This also includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation. If such material is discovered whilst hosting with Innovation Networks, the service will be immediately stopped and the respective legal parties informed.
• Innovation Networks will not host Warez material. Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.
• Customer agrees that it shall defend, indemnify, save and hold Innovation Networks harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Innovation Networks, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Innovation Networks against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with proprietary servers of Innovation Networks; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Innovation Networks.
• If the information contained within the 2nd Party's web site can be commercially damaging for other organisations and/or commercial businesses, Innovation Networks is to be informed immediately and the necessary actions will be taken to investigate and stop such offensive acts from the 2nd Party.
• Whilst every care is taken by Innovation Networks, in the provision of our services we can not be responsible for any damages your business may suffer through technical outages or other occurrences. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Innovation Networks its employees, suppliers, customers or any third party. Innovation Networks reserves the right to revise its policies at any time. We do backup client data stored on our servers on a monthly basis. It is recommended that you keep an independent backup of all data stored on your virtual server. Data stored within Microsoft SQL server is backed up on a daily basis. Innovation Networks reserves the right to revise its backup and scheduling policies at any time.
• The Data Protection Act was enacted by the Maltese Parliament on the 14th December 2001. Ever since, Innovation Networks has strived to fully enforce the data regulations within the protection act on all web sites designed and hosted on our servers. Therefore, we will not disclose any information relating to our clients without the necessary legal documentation allowing us to release personal information for individual clients. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
• Accounts are to be used by the primary owner only. Account holders are not permitted to resell, store or give away web-hosting services from their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include classified ads, and personal ads. Innovation Networks reserves the right to refuse service and /or access to its servers to anyone.
• Payment Policy - All accounts are set up on a prepay basis if not on credit. Although Innovation Networks reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year or month following the date the account was established. Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given. In situations where the card number on file is declined or the check given is invalid Innovation Networks will immediately suspend the facility to purchase any further services until the outstanding charge is processed successfully. In addition, Innovation Networks reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request. Bills, invoices and receipts will be sent by email unless otherwise agreed by both parties.
• Cancellation and Refunds - Innovation Networks reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of service. If a customer contravenes the Innovation Networks 'Terms and Conditions' or the Acceptable Use Policy a refund will not be issued in the event of a cancellation. Customers may cancel their account at any time. If done so within 30 days of your web hosting account being opened, your payment will be refunded within 7 days of your cancellation and without question. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.
• 30 Day Money Back Guarantee - For customers opening their first account there is a 30 day money back guarantee. Customers will not be entitled to this benefit if they have previously had an account with Innovation Networks unless the period of absence has been greater than one year. New customers will not be entitled to a money back guarantee if any account has previously been created at the same postal address within the same 12 month time span. If a customer contravenes the 'Terms and Conditions' provided by Innovation Networks or the Acceptable Use Policy a refund will not be issued in the event of a cancellation. Money will be refunded to the credit / debit card used for payment or the person registered on the check used for payment within seven working days of receiving a request for a money back guarantee.
• Innovation Networks is a VAT registered service provider (VAT Reg. No. MT17471127). All prices quoted are shown as exclusive and inclusive of VAT - VAT is currently charged at 18% for all EU countries.